It's ok to fire bad customers. Actually, it's great to fire bad customers. Bad customers are holding your business back. They are stunting it's growth, and hurting your brand. Fire bad customers to free your company to do great work.
Do you believe in your brand? This may sound like a trite question, but do you? Do you really believe in your brand? Behind every Sticky Brand are people — smart, ambitious, impatient people. People who believe in their brand so deeply that they will do anything in their power to make it a success.
There are amazing people in your life and business, but in the hustle and bustle of the holiday season it's easy to lose sight of the great work they do. Over the next week try a little exercise. See how many times you can say "thank you." Make it a challenge.
The wrong employees, poor processes, weak systems, and bad partners can suck the life out of your company. They are Time Vampires. You cannot grow a vibrant, engaging brand if you are dragged down by Time Vampires. Find them, identify them, and slay them.
"The Customer Comes Third" is an intriguing and counterintuitive core values, but fundamental to AnswerPlus's services, relationships and brand. They build their brand from the inside out. Dana Lloyd, CEO of AnswerPlus says, "Our brand is our culture, and our culture is our people,"
A sales driven culture is a key differentiator in any high growth company. Scalar is one of Canada's fastest growing IT companies, and they have a culture of sales. They're customer focused, and their sales people are a conduit to their customers.
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