Alex Cibiri, CEO of Element Fitness, shares on the Sticky Branding Podcast how Element Fitness navigated the crisis to maintain revenue, avoid layoffs, and achieve a 90% member retention rate with a 9.8 Net Promoter Score. Alex speaks to pivoting, grit, and the spirit it takes to thrive in a crisis.
After a startling 90% drop in revenue, Gillian Stein, CEO of Henry’s, shares on the Sticky Branding Podcast her approach to leadership, navigating the crisis, and how Henry’s is innovating and coming out of the pandemic stronger than ever.
Anyone can deliver good service, but that doesn’t get your customers talking about your business or referring it. Create memorable moments to engage your customers and get them singing your praise.
It baffles me when people try to "wing it." I see it all the time. Job seekers show up to an interview, and they haven't done their homework. They don't know what the company does, why the job is important or how they'll be successful in it. They just expect the...
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