Direct customer feedback is an essential ingredient for brand building and delivering outstanding services. Good, bad, or ugly you need to hear how your company is doing. And getting that input is easy. All you have to do is ask for it.
The best way to grow profits is to cut your own path. You never hear about companies who achieved immense success by doing what everyone else did. No. Successful companies challenge the status quo, and create new categories and sub-categories. Companies that break...
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