Customers come for the products, but stay for the results. The Central Group has innovated beyond their products with sticky value-add customers. As Rick Eastwood, President of The Central Group explains, “We’re not in the business of selling displays and packaging. We’re here to help our clients get their products out the door.”
Theodore Levitt wrote, “People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.” This quote is famous, because so many companies confuse their corporate purpose. They position their brands on what they do, and lose sight of what they deliver.
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